How to handle a belligerent beneficiary

One of the regular readers of this blog (I'm looking at you, webeye) suggested the following article to me. Though the article is American, the ideas in it translate into our system pretty well. In it, the author talks about demanding beneficiaries becoming belligerent beneficiaries, and how he handled it when it happened to him. Let's face it; not all beneficiaries are rays of sunshine! Click